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Shipping Methods

Shipments in Italy: free. Shipments in Europe: € 15,00.

In agreement with Customer Service, the customer can choose the carrier, with the understanding that the transport will occur at his own risk and the client has to provide in advance for the shipping payment.
The products purchased on the website www.crucaviar.it will be delivered to the address indicated by the Customer during the purchasing process in the field “Shipping Information.”

All of the purchases will be delivered via an express carrier from Monday to Friday, excluding holidays. With prior arrangements made the purchase can also be delivered on a Saturday.

Except for force majeure the delivery will occur as soon as the ordered products are available and payment has been received, generally in 24 to 48 weekday hours.

If the client isn’t present at the delivery the courier will leave a notice; the client can immediately contact Customer Services of Caviar Import S.r.l. either by phone or by email to coordinate a delivery on another date. If this isn’t done by the client it will be customer service to contact the client at the telephone number or email address indicted in the order. If the client is unable to be located or absent, the merchandise will return to our warehouse and the contract will be considered terminated.

No reimbursement will be corresponded by Caviar Import S.r.l. If the product is not received on the part of the client. If the Client is not available, absent or untraceable, the shipping will come back to our company and the contract will be considered terminated. No compensation will be paid by Caviar Import S.r.l. in case of failure to collect the product by the customer.

Caviar Import S.r.l. reserves the right to charge any additional costs to the client if the delivery address were to be changed and not communicated in a timely manner.

If the customer refuses to receive or is unable to receive the delivery in accordance with the sales conditions, possible risks like loss of the package or damaged products are their responsibility.

Caviar Import S.r.l. is not responsible for unpredicted delays in delivery or can be attributed to damaged products, neither for disservices in the caso of an accident, strikes and/or serrate, earthquakes, floods, and other similar events that could impede the delivery of the product in the timing stated in the contract, nor packages that were tampered with or damaged during transport.

Upon receiving the merchandise the customer has the responsibility of immediately verifying the integrity of the package and in case of damage to attach a note with written “acceptance with reservation” on the delivery receipt and immediately inform Caviar Import S.r.l. through an email sent to info@crucaviar.it.

If the product is damaged, modified or has been adulterated from their original state the company asks that the client does not consume or ingest the product and to notify the company of the damage through the contact means previously given.

Caviar Import S.r.l. isn’t responsible for damages caused by the ingestion of an adulterated or damaged product from its original state if not notified by the client.

If Caviar Import S.r.l. is not able to fulfill the terms of the date of delivery, the Customer will be informed and can decide with Customer Services on a new delivery date or cancel the order with a subsequent reimbursement.

Customer service

+39 041 961610

Mon/Fri 08.30-12.30 / 13.30-17.00

Delivery in 24/48 working hours